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Visa Credit Card FAQs

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Do I have to be a member to take out a Visa Credit Card?

The credit union is a mutual financial services organisation and as such is owned by its members, each one of whom is a shareholder. Therefore you must be a member prior to your Visa Credit Card being issued. Learn more about membership. ^

What are the minimum and maximum limits?

The minimum limit is $1,000 and the maximum $10,000, however the maximum limit will be subject by your ability to repay. ^

How does this card differ from the Visa Debit?

The Visa Credit Card differs from our Visa Debit attached to an overdraft facility in that it has additional features. The Visa Credit Card offers up to 55 days interest free and a low introductory rate on balance transfers. ^

How does the introductory rate work?

The introductory rate applys to balance transfers for the first six months. The six months begins on the date of approval. At the end of the six month period, the interest rate will revert back to the standard rate at the end of this period. View our interest rates. ^

How can cash be obtained from a credit card?

Cash can be withdrawn from the credit card in three ways. A withdrawal over the counter at one of our branches, a cash advance at a bank or a withdrawal from any ATM that has the Visa logo. ^

How can payments be made to the card?

You can arrange to make your card repayments either by payroll deduction, direct debit from your savings or transaction account, Internet or telephone banking transfer, at our Head Office or using Bank@Post. ^

What fees and charges apply to the card?

Credit transactions are free but any cash advances or withdrawals will be included in your monthy transaction limit. View our fees and charges. ^

Can other accounts be accessed through the card?

Yes, by setting up our new Dynamic Sweep Facility. ^

How is a balance transfer from another card completed?

When applying for your Visa Credit Card, please provide the details of any balances that you would like paid to other Credit Cards. When a closure statement has been received from the financial institution - the "honeymoon" rate will be activated. ^

How can I increase my credit limit?

Limit increases can be made by completing a loan application form. ^

How does the 55 days interest free work?

Interest is calculated daily and charged monthly. You do have up to 55 days interest free on purchases made. The amount of day's interest free depends on when in the statement period you have made your purchase. To obtain the full 55 days you would need to purchase on the day after your statement is issued. Statements are issued on the 20th day of each month and repayments are required on the 15th day each month.

If you made a purchase on the 21st of May this would not show on a statement until 20th June (30 days) and would give you until 15th July (25 days) to make the payment (a total of 55 days). ^

Can I assign an addtional cardholder?

Up to 3 addtional cards can be issued to any person/s you choose at no additional charge. This person does not have to be a member but they must be added as a signatory to your account and must satisfy the 100 point check identification criteria. Download this form. ^

What happens if my card is lost or stolen?

To report the loss, theft or unauthorised use of your Visa Card, call the Hotline on 1800 648 027, 24 hours a day, 7 days a week or Contact our staff immediately. ^

How often will I receive information on my account?

A statement, which details your account balance, available credit, transactions and payment due, will be issued monthly. In addition, all your account details are available at your fingertips by logging on to Internet Banking. ^

What security is required?

No security is required to take out a Visa Credit Card. ^

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Questions?

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