Mobile Banking FAQs
1Q. What is the difference between Macquarie Credit Union Internet Banking and Macquarie Credit Union Mobile Banking?^
A. Macquarie Credit Union Mobile Banking is just a simplified version of the Macquarie Credit Union Internet Banking Service. It offers you the same great range of functionality that the Internet Banking Service offered, but now from the convenience of your mobile phone.
2Q. Where do I find my Login details?^ A. You will need to be registered for internet banking. Please contact us on 1300 885 480 or call into one our local branches to get set up.
3Q. How do I know if my mobile phone is compatible?^
A. Macquarie Credit Union Mobile Banking is an Internet based service. Therefore as long as your device provides Internet access through the use of a basic web browser such as that found on the Apple iPhone or most other smartphones, you should be able to access the Mobile Banking service without an issue.
4Q. How secure is Macquarie Credit Union Mobile Banking?^
A. Macquarie Credit Union Mobile Banking operates upon the same high standard of security and authentication procedures that are employed for Macquarie Credit Union Internet Banking. No data will be stored on your phone, and in the event that you lose your handset, you can easily disable Online Banking access for your account as an added precaution. In addition, your Mobile Banking session will time out automatically after a 10 minute period of inactivity.
5Q. Is there a cost involved with using the Mobile Banking service?^
A. No. There are no additional Macquarie Credit Union fees or charges for using our Mobile Banking Service. However, please be aware that your service provider may apply charges. To confirm these details, please contact your mobile service provider to enquire about your current data plan.
6Q. Can I access Macquarie Credit Union Mobile Banking outside of Australia?^
A. If your smartphone can access the internet outside Australia then you have access to the Macquarie Credit Union mobile banking service. To find out if you will be charged additional costs for using your phone outside Australia please contact your mobile service provider and ask them about overseas data roaming costs.
7Q. Are there any extra tips that will help ensure my Mobile Banking details are secure?^
A. If you are an iPhone user, it is highly recommended that you do not remove the default security restrictions of your iPhone, or install any applications on your device which have not been approved by Apple. Installing items not approved by Apple, or changing your default security settings - will increase your phones vulnerability to being targeted by malware.
If however you have already altered your phones security settings, or installed unapproved applications, we recommend that you consult an Apple representative to take the necessary steps to restore the device to Apple's factory firmware.
8Q. How can I add a shortcut button to Macquarie Credit Union Internet Banking for my iPhone homepage?^
A. Please follow these simple steps:
1. Open Safari
2. Navigate to www.macquariecu.com.au
3. Press the + icon
4. Select 'Add to homescreen'
Now your iPhone homescreen menu will have a one-click shortcut to Macquarie Credit Union Online Banking.