Online Security FAQs



Why is online security so important?

The Internet is a vast, largely unregulated, network of computers that spans the world. There are no laws that embrace the Internet in its entirety. The security and protection of your personal information and online transactions is therefore of paramount importance.

Accordingly, we have adopted a range of security practices designed to safeguard your information from unauthorised access.

Equally, online security requires your informed and alert participation. There is a range of things you should do to minimise the risk of fraud. ^


Is Internet Banking secure?

We have placed the utmost importance in ensuring that your personal details, funds and account information remain secure from unauthorised access.

The Credit Unionemploys banking industry standard 128-bit encryption of confidential data sent to and from this site to ensure that no information can be intercepted and read by others. Encryption scrambles the data that is sent on the line to stop people who may try to tap into or hack into Internet communications. The closed padlock on the bottom of the Internet Banking browser page indicates that the Internet Banking site is secure.

Tip: To check that you are using a secure web address, look at the root of the web address following the letters "http://". In a secure site you will see "https:/". The letter "s" signifies that you are accessing a secured address. Unsecured addresses do not include a "s" in the root address; they start with "http://".

In addition, our system has various security features to safeguard your transactions and personal information. These include:


What has the Credit Union done to safeguard my personal information online?

We have employed a range of security measures to help protect your personal information and transactions. These measures extend from data encryption to firewalls to automatic timeouts. Therefore, when you do your banking online with us, you can be assured that your banking is safeguarded and protected.

Learn more about our online security practices. ^


What can I do to minimise the risk of online fraud?

There are two things you should do:


Where can I get more information on online security?

 See our list of useful links on Online Security. ^


What should I do if I get a suspicious email?

If you receive a suspicious email purporting to come from a financial institution (see examples of the kinds of email scams you may experience):

If you have clicked on the link in the email:


What should I do if I think someone has obtained access to my Member Number or Access Code?

Your member number (or user created login name) and access code identify you to Internet Banking. You must protect them at all times. Refer to our tips on protecting your password.

If you think that someone has accessed your member number (or user created login name) and/or password you should: