Changes to our External Dispute Resolution Scheme.
With the implementation of the new stop shop to deal with financial system compliants,
Macquarie Credit Union as of 1st Novemer 2018 will be a member of the Australian Financial Compliants Authority (AFCA).
This means any external disputes once referred to the Financial Ombudsman Service (FOS) will be referred to the Australian Financial Complaints Authority from 1st November
Online: www.afca.org.au
Email: info@afca.org.au
Phone: 1800 931 678
Mail: Australian Financial Complaints Authority
GPO BOX 3
Melbourne VIC 3001
For further details refer https://www.macquariecu.com.au/contact-us-dispute-resolution.html
Or contact our branch for a copy of our Dispute Resolution Guide.