COVID-19 Member Update

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Dear Members,

As the COVID-19 pandemic continues to evolve with cases growing in Victoria and parts of New South Wales, we would like to re-assure our members that our branch remains open for business. 

A number COVID-19 safe initiatives have been implemented in branch for continuation of business ‘as normal’ throughout the pandemic.

For employee, member and community safety, we have restricted our branch to a limit of 4 visitors. We also require that the recommended 1.5 metre social distancing standard is adhered to at all times.

Hand sanitiser is available for visitors upon entry and the use of face masks is supported and encouraged.

We have installed additional Perspex screens on the counter and we adhere to a regimented branch cleaning process.

The Credit Union is prepared and will continue to adjust our plans for business continuity as the situation evolves.

We would like to thank our members who are utilising our remote services for their banking.

Our team is available to assist members set up internet/ mobile banking, phone banking, debit card and credit card facilities, if you would like access to any of these remote services.

Our products and services are available ‘as normal’ and our experienced team is here to help. Simply enquire on our website, or call 1300 885 480 for an appointment.

All visitors to the branch will be asked to complete a short COVID-19 declaration.
If you are unwell, have recently travelled from Victoria or another COVID-19 hotspot, returned from overseas or suspect you may have come into contact with COVID-19, please DO NOT visit our branch in person. Please respect the safety of our staff, members and community.

A reminder to all members: If you experience any financial difficulties relating to the unfolding situation or not, please do not hesitate to contact us.

For more information email info@macquariecu.com.au or call 1300 885 480.