Customer Owned Banking Code of Practice


Over 4 million Australians are members of credit unions and mutual building societies. We meet the same regulatory standards as banks and are prudent and strong financial service providers.

The difference between credit unions and the banks is our guarantee to serve our Members first. We have worked closely with COBA, the governing body of Australian credit unions and building societies, to develop the Customer Owned Banking Code of Practice.

What is the Customer Owned Banking Code of Practice?

The Code is an important public statement of the value we place on improving the financial wellbeing of our members and the education community. It reinforces our commitment to:

Our 10 Key Promises to you

You can download the Customer Owned Banking Code of Practice below.

Customer Owned Banking Code of Practice


If you have any difficulty downloading this document, please contact us.

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