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Macquarie Credit Union Mobile Banking App FAQs

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1) What is the Macquarie Credit Union App?

2) What phones are compatible with the Macquarie Credit Union App?

3) Is there a cost involved to download the Macquarie Credit Union App?

4) Is an internet connection required?

5) How do I get the Macquarie Credit Union App?

6) What do I need to set up the Macquarie Credit Union App?

7) How do I get started?

8) Can I download a how to guide for the Macquarie Credit Union App?

9) Are there payment limits for transfers made in the Macquarie Credit Union App?

10Can I increase my limit for transfers in the Macquarie Credit Union App and Internet Banking?

11) Do I need a Security Token to use the Macquarie Credit Union App?

12) What happens if I enter my login details incorrectly?

13) What happens if I forget my PIN or pattern?

14) The Macquarie Credit Union App is telling me my Internet Banking password has expired. How do I update it?

15) I have lost my phone, what should I do?

16) How do I update a Future Payment in the Macquarie Credit Union App?

 


What is the Macquarie Credit Union App?

The new Macquarie Credit Union app provides a secure and convenient way to bank, 24/7. The app makes everyday banking easy with quick balances and simple account management functions. Using the app you can transact between your accounts and preferred payees, pay bills with BPAY® and automate your banking with scheduled future payments.

What phones are compatible with the Macquarie Credit Union App?

The Macquarie Credit Union App is available for Apple iOS devices (iOS 9.0 and above) and Android devices (Version 4.2 and above).

Is there a cost involved to download the Macquarie Credit Union App?

The Macquarie Credit Union App is free to download from the App Store or Google Play

Is an internet connection required?

The app does require an internet connection and will use some data for the initial download and ongoing use. Please seek assistance from your mobile network provider regarding your internet connection and any possible data charges.

How do I get the Macquarie Credit Union App?

The Macquarie Credit Union App is available to download now. Simply search Macquarie Credit Union in your compatible app store or click the link below using your smart phone device.

Available from the App Store

Get it on Google Play

What do I need to set up the Macquarie Credit Union App?

To set up the app you will need your registered Internet Banking details including Member Number and Access Code.
If you are not registered for Internet Banking, and would like to be please click here.

How do I get started?

Step 1 - Ensure you are registered for Internet Banking and have your details handy.
Step 2 - Download the Macquarie Credit Union App to your mobile device.
Step 3 – Click on the Macquarie Credit Union button and home screen will open.
Step 4 – Press Account Balances button to start the app registration process.
Step 5 – Read and acknowledge the Terms and Conditions to proceed with the registration process.
Step 6 - The registration screen will request you enter Member Number and Access Code.
Step 7 – Choose a preferred Login Method.
Choose from the login options Set PIN, Set Pattern, Thumbprint or Face Recognition. Biometric Security options (Thumbprint and Face recognition) will only appear if your mobile device has this functionality.
Your chosen Login Method will become the key to accessing the app from this point.
Should you choose an App PIN or Pattern as your login method, it is very important for security reasons that you keep this information confidential at all times. You should choose something that will be difficult for others to guess and different to your Date of Birth, Member Number, Access Code and Card Access PIN.

Can I download a how to guide for the Macquarie Credit Union App?

Yes, If you need more information on using the Macquarie Credit Union App view the two How to Guides below. 

Macquarie Credit Union App - How to Guide (For iOS Users)

Macquarie Credit Union App - How to Guide (For Android Users)

Are there payment limits for transfers made in the Macquarie Credit Union App?

Yes, your Internet Banking payment limits still apply to your transfers using the Macquarie Credit Union App. For more information contact our friendly team on 1300 885 480.

Can I increase my limit for transfers in the Macquarie Credit Union App and Internet Banking?

You can request to increase your Internet Banking daily transfer limit up to $5,000 if you have an activated Security Token on your account. This is just one of the many benefits of Token Security.

For more information on how to apply for a limit increase please contact our friendly team on 1300 885 480.

Do I need a Security token to use the Macquarie Credit Union App? 

No, but having a Security Token has many benefits including;

 

  • Strong authentication
  • Save time when online banking. One time passwords only need to be entered once per active session. Eliminating repeated Member Number and Access Code requests.
  • Access to online PIN Change. This new feature is protected by one time password security.
  • Your security token is linked to the mobile device you download it to. It cannot be accessed on another mobile device or via the internet for added protection.
  • For those with limited network mobile coverage. You can generate a security code even if you do not have a network or mobile connection.
  • Ability to set a higher daily transfer limit of up to $5,000 if required.

 

If you are not registered for Token Security, and would like to be please download the Symantec VIP Access Security Token App and contact us on 1300 885 480 to begin the Security Token registration process. 

Download Symantec VIP Access Security Token App for iOS devices

Download Symantec VIP Access Security Token App for Android devices

What happens if I enter my login details incorrectly?

You have 3 login attempts available to enter your login details correctly. After 3 unsuccessful attempts your app will go into a deregistered state. You will need to re-register the app using your Internet Banking details. Enter your Member number and Access Code and then establish a new app login by choosing one of the login methods available (PIN, Pattern, Thumbprint or Face Recognition).

What happens if I forget my PIN or pattern?

If you forget your PIN or Pattern, simply click the Forgot Login button on the Login screen. This will de-register your current login and allow you to re-register using your Internet Banking details (Member number and Access Code). Then establish a new App Login by choosing one of the Login Methods available (PIN, Pattern, Thumbprint or Face Recognition).

The Macquarie Credit Union App is telling me my Internet Banking password has expired. How do I update it?

If the Macquarie Credit Union App notifies you that your Internet Banking password needs updating. Login to Internet Banking and reset your password. If you suspect your password has been blocked/ locked out please contact the branch for assistance. 

I have lost my phone, what should I do?

Please contact Macquarie Credit Union as soon as possible (1300 885 480). 

How do I update a Future Payment in the Macquarie Credit Union App?

Update to the Payee/ Biller of an existing Future Payment

Step 1) Delete the existing Future Payment in the Future Payments screen

Step 2 ) Update the payee/ biller details in Manage Payees

Step 3) Schedule a new payment to the now updated payee/ biller

Step 4) Check the Future Payment has appeared correctly in the Future Payments screen.

 Please note: If you don't delete the Future Payment first it will appear twice in Future Payments screen and you will need to delete the old one in the Future Payments screen to remove it. 

 

Changing the amount of a Future Payment

Adjustments to the Future Payment amount can be done within Future Payments screen by selecting the Future Payment, adjusting the figure and selecting the update button.

 

 

 

Important

Please read the Macquarie Credit Union Disclosure Statements including the Macquarie Credit Union Account and Access Facility Conditions of Use, before making a decision and consider whether the product is appropriate for you.

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Android, Google Play and the Google Play logo are trademarks of Google LLC.

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