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News Updates

Email Scam Alert

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Please be aware of the following email scams.

"Dear Customer, Your ATM card is blocked because your information is not updated plz call 02XXX-56061 to Activate it thank you"

"Dear Client, Your ATM service has been blocked & will need to be reset. Please call 02 8XX 560 61"

If you happen to receive an email like these, do not call the number provided or click on any links, these are designed to scam the recipient into providing their personal details banking and/ or card details.

 

 

 

 

 

SMS One Time Passwords

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SMS One Time Passwords are now ready for use.

 

How will this change my online banking experience?
If you are an existing Token user you will need to enter the authorisation code sent to your mobile phone number by SMS instead of the Token OTP authorisation code .

 

SMS One Time Passwords are single use security codes that are sent directly to your mobile phone number on record with Macquarie Credit Union. 

 

For SMS OTP to work for you, it is very important that you have a mobile number on record with Macquarie Credit Union and that your mobile number on record is current at all times. 

 

Following the transition to SMS OTP  Token Users will no longer need to have a token security device or the VIP Access app. 

 

What’s next?

 

Online Internet Banking Access Code (password) changes will be introduced in the coming months. The launch date will be determined in due course by our 3rd party Internet Banking service provider.
 

   

Telephone Banking Service

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Reminder: The Macquarie Credit Union Telephone Banking Service (our automated telephone banking service) will be decommissioned on Friday 30 April 2021.

Please don’t wait until the Telephone Banking Service is disconnected, get in touch today and one of our friendly staff will be happy to assist you, simply call 1300 885 480 (during branch hours) to speak to a member of our team. Whatever your needs, we’ll be able to work out a solution that will suit you.

 

 

SMS Scam Alert

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We're aware of a fraudulent SMS designed to look like it's coming from Macquarie. If you receive an SMS like this, don't click on the link, just delete it.

If you need assistance, please call us on 1300 885 480 or email info@macquariecu.com.au 

   

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