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New feature - Reset your Access Code online

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A new Internet Banking feature “Reset your Access code” is available from 18 March 2022.
Members who visit the Internet Banking login page will now see an option to reset your Access Code online.
To use the new “Reset your Access code” feature, members must be able to verify their;
  • Member Number,
  • Date of Birth,
  • Macquarie Credit Union Debit or Credit Card number (linked to this Member Number), and
  • SMS One Time Password.

 

If you attempt to reset your Access Code and receive the following red message after entering a new Access Code, you will need to modify the new Access Code until it meets the security requirements. 
New Access Code entered does not fulfil security requirements. Hint- Access Code must contain a minimum of 6 and a maximum of 12 characters (with a minimum of 1 number) and a previous Access Code cannot be used.
  • Minimum of 6 and maximum of 12 characters,
  • New Access Code must contain at least 1 number,
  • Must be a new Access Code, it cannot be an Access Code that has been previously used.
 
If you attempt to reset your Access Code and you are not registered for SMS One Time Passwords you will receive the following red error message.
You are unable to reset your Access Code at this time. Please ensure you have registered for SMS One Time Passwords to use this feature. If you are still unable to log in, please contact us for further assistance.
You will need to log into Internet Banking to register for SMS One Time Passwords. Please contact the Macquarie Credit Union team on 1300 885 480 or info@macquariecu.com.au for staff assistance.
Registration instructions for SMS One Time Passwords are available on our website at https://www.macquariecu.com.au/access-247-banking-sms-one-time-passwords.html 
 
If you attempt to reset your Access Code and your Access Code is blocked you will receive the following red error message.
We have been unable to verify your details. Please check the details entered or contact us for assistance.
For security reasons all blocked Internet Banking Access Codes require staff assistance to reset. If you receive the above red message, please contact the Macquarie Credit Union team on 1300 885 480 or info@macquariecu.com.au for staff assistance.